Terms Of Service

1. Introduction

Welcome to Crewlix. Crewlix (“we”, “our”, or “us”). We are glad to have your interest in us. 

These Terms of Service (“Terms”) apply to your complete use of the web application, documentation, and intellectual properties, located at https://www.crewlix.co.uk/ (“Website”) and our mobile application Crewlix Mobile Client (together or individually referred to as “Crewlix”, or “Service” hereinafter) owned, registered, and operated by Crewlix Limited (“Company”). 

Your agreement with us includes these Terms (“Agreements”). You acknowledge that you have read and understood the Agreements and agree to be bound by them.

If you do not agree with (or cannot comply with) the Agreements, then you may not use Crewlix; however, please let us know by emailing hello@crewlix.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use Crewlix.

2. Communications

You may choose to subscribe to newsletters and marketing materials. You can opt in or out at any time by following the unsubscribe link or emailing hello@crewlix.com. However, you may opt out of receiving any or all of these communications from us by following the unsubscribe link or by emailing hello@crewlix.com.

3. Purchases

If you wish to purchase any product or service made available through Crewlix (“Purchase”), you may be asked to provide certain information relevant to your Purchase, including but not limited to: your credit card number, the expiration date of your credit card, and your billing address.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete. 

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, errors in your order, or other reasons.

We reserve the right to refuse or cancel your order if any fraudulent, unauthorised or illegal transaction or activity is suspected.

4. Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you or Crewlix cancel it. You may cancel your Subscription renewal either through your online account management page or by contacting the Crewlix customer support team.

A valid payment method, including a credit card or PayPal, is required to process the payment for your subscription. You shall provide Crewlix with accurate and complete billing information, including full name, address, postcode, telephone number, and valid payment method information. By submitting such payment information, you automatically authorise Crewlix to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Crewlix will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Please refer to our pricing page at crewlix.co.uk/pricing for current plan limits and user caps. Contact us if you need to discuss higher limits. Therefore, please contact us if you hit this limit so we can assist you further.

5. Free Trial

Crewlix may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for a free trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Crewlix until the Free Trial has expired. On the last day of the Free Trial period, unless you cancel your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Crewlix reserves the right to (i) modify the Terms of Service of the Free Trial offer, or (ii) cancel such Free Trial offer.

6. Fee Changes

Crewlix reserves the full authority to modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

We will provide you with at least 30 days' prior written notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change is due to become effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

7. Refunds

We issue refunds for subscriptions within thirty (30) days of the original purchase. Your statutory rights under UK law are not affected by this policy. However, every refund request is reviewed on a case-by-case basis, and Crewlix reserves the right to accept (fully or partially) or reject any such request.

8. Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the content you post on or through Crewlix, including its legality, reliability, and appropriateness.

By posting content on or through Crewlix, you represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Crewlix does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be violating such rights.

You retain any and all of your rights to any Content you submit, post, or display on or through Crewlix, and you are responsible for protecting those rights. We take no responsibility and assume no liability for the Content you post on or through Crewlix. However, by posting Content using Crewlix, you grant us the right and licence to use such Content solely for the purpose of operating and providing the Service to you on and through Crewlix. You agree that this license includes the right for us to make your Content available to other users of Crewlix, who may also use your Content, subject to these Terms.

Crewlix has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through the Service is the property of Crewlix or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use the said Content, whether in whole or in part, for commercial purposes or for personal gain, without acquiring written permission in advance from us.

9. Prohibited Uses

You may use Crewlix only for lawful purposes and in accordance with the Terms. You agree not to use Crewlix:

 (a) In any way that violates any applicable national or international law or regulation, including but not limited to the UK GDPR, the Data Protection Act 2018, and the Computer Misuse Act 1990.

(b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

(c) To transmit or procure the sending of any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

(d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

(e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

(f) To engage in any other conduct that restricts or inhibits anyone’s use or positive experience of Crewlix, or which, as determined by us, may harm or offend Company or users of Crewlix or expose them to liability.

Additionally, you agree not to:

(a) Use Crewlix in any manner that could disable, overburden, damage, or impair Crewlix or interfere with any other party’s use of Crewlix, including their ability to engage in real-time activities through Crewlix.

(b) Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

(c) Use any manual process to monitor or copy any of the material on the Service or for any other unauthorised purpose without our prior written consent.

(d) Use any device, software, or routine that interferes with the proper working of Service.

(e) Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

(f) Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

(g) Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

(h) Take any action that may damage or falsify the Company's rating.

(i) Otherwise attempt to interfere with the proper working of the Service.

10. No Use By Minors

Crewlix is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any material or part of the Service, you warrant and represent that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of the Terms. If you are not at least eighteen (18) years old, you are prohibited from both access and usage of the Service.

11. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Crewlix.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with Crewlix or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

You may not use as a username the name of another person or entity, or a name or trademark that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorisation. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

12. Intellectual Property

Crewlix and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Crewlix and its licensors. Crewlix is protected by copyright, trademark, and other laws of the United Kingdom and other jurisdictions. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Crewlix.

13. Error Reporting and Feedback

You may reach us, either directly at hello@crewlix.com, or via third-party sites and tools, with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to Crewlix (“Feedback”). You acknowledge and agree that: 

(i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; 

(ii) Company may have development ideas similar to the Feedback; 

(iii) Feedback does not contain confidential information or proprietary information from you or any third party; and

(iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialise) the Feedback in any manner and for any purpose.

The third-party sites and tools mentioned above include the following:

Sentry

Sentry is an open-source error tracking solution provided by Functional Software Inc. More information is available here: https://sentry.io/privacy.

14. Links To Other Websites

Crewlix may contain links to third-party websites or services that are not owned or controlled by Crewlix.

Crewlix has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Crewlix shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.

15. Disclaimer Of Warranty

These services are provided by the company on an “as is” and “as available” basis. The company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Nothing in these Terms affects your statutory rights under the laws of England and Wales.

16. Limitation Of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including solicitors' fees and all related costs and expenses of litigation and alternative dispute resolution, or at trial or on appeal, if any, whether or not litigation or alternative dispute resolution is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any applicable UK laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of Company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages.

17. Termination

We may terminate or suspend your account and bar access to Crewlix immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using Crewlix.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

18. Data Retention and Deletion Policy

At Crewlix, we value our platform's security and cleanliness. To ensure optimal performance and efficiency, we have implemented the following policies for inactive workspaces:

If a free workspace remains inactive, meaning no login activity has been detected for 45 days, we will notify the workspace owner of the impending deletion of the account and data. This serves as a prompt to log in if you wish to continue using our services.

For paid subscriptions, account and usage data will be retained for the duration of the subscription and deleted within 90 days of account closure upon written request. Financial and billing records will be retained for 6 years in accordance with HMRC requirements.

If there is still no activity 15 days after the deletion reminder (totalling 60 days of inactivity), we will delete the workspace along with all associated data and the subdomain. This measure is taken to maintain a streamlined and efficient system.

Once a workspace signs up, the subdomain assigned to it is unique and will never be made available to others, even if the original workspace stops using Crewlix. However, if the workspace and data are deleted after 60 days of inactivity, the subdomain will also be permanently removed. Workspaces need to understand that if they return after this period, while they may create a new account, their original data and subdomain will not be recoverable.

We encourage all workspaces to use the Crewlix platform actively. If a workspace signs up but ceases to use the service, we will consider the account inactive and apply the 60-day deletion policy. This timeframe is based on the login activity and is in place to ensure we're serving active and engaged users.

19. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding Crewlix and supersede and replace any prior agreements we might have had between us regarding Service.

20. Changes To Service

We will endeavour to provide reasonable notice of any material changes or withdrawal of the Service. We will not be liable for any reason if all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

21. Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. We will notify you of material changes to these Terms by email at least 30 days before they take effect.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use Crewlix after any revisions become effective, you agree to be bound by the revised terms.

22. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

23. Acknowledgement

BY USING CREWLIX OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

24. Contact Us

Please send your feedback, comments, and requests by email: hello@crewlix.com. Crewlix Limited, 161 Brading Crescent, London, England, E11 3RU.